Customer Satisfaction with Dealership Experience

  • Tetrahedron Consulting conducts a syndicated Competitive CSI Research in Middle East & Africa.
    • Middle East: started in 2011
      • Frequency: once a year
      • Coverage: 7 Markets and 4 Manufacturers
      • Total 4 waves completed since 2011
    • Sub-Saharan Africa: started in 2013
      • Frequency: once a year
      • Coverage: 3 Markets and 4 Manufacturers
      • Total 2 waves completed since 2011
  • Objectives:
    • The main objective of the study is to benchmark the performance of various manufacturers on the key CSI metrics in the region.
    • Aims to provide a high level read of the market across manufacturers.
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